Mesa Arts Center All-In Ticket Pricing & FTC Policy

Effective May 12, 2025, ALL events at Mesa Arts Center must comply with the Federal Trade Commission’s (FTC) regulations on transparent ticket pricing (FTC Trade Regulation Rule on Unfair or Deceptive Fees, 16 CFR Part 464). ​The Federal Trade Commission (FTC) has finalized the "Trade Regulation Rule on Unfair or Deceptive Fees," commonly referred to as the "Junk Fees Rule." This rule addresses advertised pricing practices in the sale of live-event tickets. It mandates that all businesses clearly and conspicuously disclose the total price, inclusive of all ticket fees, whenever they offer, display, or advertise these tickets.

The final rule is set to take effect on May 12, 2025.

Mesa Arts Center will be transitioning to an All-In Ticket Pricing for all events in the next month. All events scheduled on or after May 12 will follow these new policies. All events on MesaArtsCenter.com will be updated to reflect the total ticket price including all ticket fees (All-In Pricing).

Full Price Disclosure Requirement:

To ensure transparency for ticket buyers and compliance with federal guidelines:

1. All advertised ticket prices must include all ticket fees – This includes service charges, and restoration fees, which need to be included in the total advertised ticket price.
2. All Printed Material prior to May 12, 2025 – Printed material does not need to retract or updated, unless reprinted after May 12, 2025.
3. Delivery Method Fees & additional Taxes – Additional governmental fees (such as taxes and delivery fees such as MAIL or WILLCALL, that are on top of the ticket price, do not apply to this to this ruling, and do not need to be included in the total advertised price.
4. Notes on Marketing & Promotional Material - While we are required to display the total price whenever a price is mentioned in promotional materials, website listings, or advertisements, this does not mean that a price must be included in every advertisement. You can simply exclude the price altogether, allowing Mesa Arts Center, or your website event page to provide the pricing information instead.

For any questions or further clarification, please contact your event coordinator or rentals@mesaartscenter.com

Please find more information on the FTC ruling below: https://www.federalregister.gov/documents/2023/11/09/2023-24234/trade-regulation-rule-on-unfair-or-deceptive-fees

https://www.ftc.gov/system/files/ftc_gov/pdf/r207011_udf_rule_2024_final_0.pdf

We have created a customer facing page descripting the details of All-In Pricing that you can share with your customers: MesaArtsCenter.com/index.php/visit/all-in-ticket-pricing

Mesa Arts Center Adopts All-In Ticket Pricing - Starting in 2025

Mesa Arts Center is committed to providing transparent and fair ticket pricing for all our patrons. In line with the new rules from the Federal Trade Commission, we are excited to announce that starting May 12, 2025, all ticket prices displayed for Mesa Arts Center events will reflect the full Ticket cost upfront. All-In Ticket Pricing means the price you see when selecting your tickets will include all Ticket fees—no surprises at checkout. Delivery Fees will be presented with each delivery option. 

Why Service Charges Matter

Mesa Arts Center, owned and operated by the City of Mesa, is dedicated to making the arts accessible to everyone. The service charges included in ticket sales directly support the operational costs of our venue, helping us maintain our state-of-the-art facilities, provide quality customer service, and bring diverse artistic experiences to our community. These fees ensure that we can continue presenting outstanding performances, exhibitions, and arts education programs for all in Mesa.

Mesa Arts Center is proud to be a home for a wide variety of performances, serving as a premier venue for local and national artists and presenters, community theater and performing organizations, and our own internally curated season called Performing Live. Whether you’re attending a world-class concert, a local theater production, a comedy show, or a dance performance, we strive to provide a seamless and enjoyable ticketing experience. We are committed to our mission: to create meaningful arts experiences in Mesa for everyone. Every ticket purchased supports this mission, allowing us to continue providing vibrant cultural experiences and educational opportunities for the entire community.

Mesa Arts Center is not affiliated with any third-party ticketing reseller companies. To ensure the validity of your tickets and to receive the best possible service, we strongly recommend purchasing tickets only through the official Mesa Arts Center website or box office at www.MesaArtsCenter.com.

Purchasing from unofficial sources may result in invalid or overpriced tickets, and we are unable to assist with any issues that arise from third-party purchases.

For more details on our ticketing policies and service fees, visit: www.mesaartscenter.com/Policies

We look forward to welcoming you to Mesa Arts Center—where the arts come to life, with transparent and honest pricing.