Policies

The following are general rules and guidelines for events at the Mesa Arts Center and may vary from show-to-show. Please consult the Mesa Arts Center Box Office for event specific rules and guidelines.

 

Theaters

Food and beverage are not allowed in the theaters, however bottled water is permitted.
No cameras or recording devices are allowed in the theaters.

 

Ticket Fees and Taxes

The Facility Restoration Fee and State of Arizona sales tax are included in all ticket prices for Mesa Arts Center produced and presented events. Service charges and delivery charges also apply.

 

Facility Restoration Fees:

Ticket price $0-15 = $1 per ticket fee

Ticket price $15.00+ = $3 per ticket fee

 

Service Charge Fees:

$0 fee for walk-up purchase or subscription order
Ticket price $0-29.99 = $3.25 per ticket for internet, mail, fax, phone orders
Ticket price $30- $44.99 = $3.75 per ticket for internet, mail, fax, phone orders
Ticket price $45 += $4.25 per ticket for internet, mail, fax, phone order

 

Delivery Charge Fees:

$0 fee for walk-up, print-at-home, email delivery
$2.50 fee for will call
$3.00 fee per order for mail delivery
$10 per order for subscription order

 

Exchange Fee:

Exchanges are only offered to Mesa Arts Center Members. A $2.00 fee per ticket may apply. Must be an exchange within the same performance.

 

State of Arizona Sales Tax:

6.3% for Mesa Arts Center productions
8.3% for-profit rental companies

 

Refunds and Cancellations

There are no refunds on tickets unless an event is canceled and not replaced. Refunds are made to the original purchaser. All artists, dates, times and programs are subject to change without prior notice. If and when this occurs, Mesa Arts Center makes every effort to contact patrons to advise them of the change.

 

Exchanges

Member Circle patrons have the privilege of exchanging tickets for another performance within the same season. Member Circle patrons may return their tickets no later than 48 hours prior to a performance and select a new event within the same season for a $2 ticket exchange fee.

 

Lost Tickets

Mesa Arts Center Box Office can reprint lost tickets at no charge. Tickets can be issued to the original purchaser with valid ID. Tickets will be kept at will call for you to pick up.

 

Tickets for Children

Regardless of age, everyone must have a ticket, sit in a seat, and be able to sit quietly throughout the performance. Some performances are not recommended for children under specified ages. Please consult the individual producers and presenters of Mesa Arts Center events.

 

Group Sales

For a special selection of shows, Mesa Arts Center offers a 10% discount on ticket prices for groups of 20-49 and 15% discount for groups of 50 or more. Please call our Group Sales Coordinator at 480-644-6504 to discover which shows are available or to request more information.

 

Services

The Mesa Arts Center Box Office provides a wide range of services. If you have a question or need that is not listed, please contact us at 480-644-6500.

 

Credit Card Sales

The Mesa Arts Center Box Office DOES NOT accept unsigned Credit Cards. The Mesa Arts Center, under the City of Mesa, follows the strict regulations from American Express, Visa, MasterCard and Discover on signed cards. “See ID” is not an acceptable form of signature. A refusal to sign means the card is still invalid and cannot be accepted. Please contact your credit card holder for policy information.

 

Ticket Scalping

Arizona Revised Statutes §13-3718, prohibits ticket scalping "within two hundred feet (200ft) of an entry to the stadium, arena, theater or other place where an event is being held, or of the entry to a contiguous parking area" (Arizona Revised Statutes §13-3718). This 200ft restriction includes, but is not limited to, the entire city block of which the Mesa Arts Center Campus is located (Bordered by Main Street, 1st Avenue, Center Street, and Sirrine Street). Any abuse of the Arizona Revised Statute or acts of sales associated with fraudulent tickets will be subject to immediate cancellation of all current and future accounts connected to offender and is subject to legal action.

 


Scalpers, ticket resellers, ticket exchange, ticket reseller websites, and ticket brokers are not recognized ticketing agents of the Mesa Arts Center. If you purchase from a non-authorized person or ticket broker, you risk purchasing an invalid, lost or stolen ticket that is not valid for admittance. Anyone who purchases tickets from a scalper or ticket broker does so at his or her own risk.

Tickets to events at the Mesa Arts Center must be purchased through the Mesa Arts Center, Founding Resident Companies or authorized vendors - Mesaartscenter.com, boxoffice.mesaartscenter.com, Mesa Arts Center Box Office, or official fanclub sites. Mesa Arts Center cannot guarantee authenticity of tickets obtained through unauthorized sources: admission cannot be guaranteed, and the venue cannot contact you regarding time changes, show cancellations, etc. Mesa Arts Center does not condone the unfair and misleading practices of ticket brokers who profit at the expense of true fans.

 

RESELLERS BEWARE: Ticket orders found to be in violation of our reselling policies will be cancelled. Any known or suspected broker orders will be automatically cancelled. Will Call tickets may only be picked up by the original account-holder with valid photo ID.